Frequently Asked Questions

Do you have a question regarding wickedthemusicalstore.com? We're happy to help. We can only answer questions directly related to the products or the store at wickedthemusicalstore.com. To find a quick answer to your question, read through our FAQs below.

About My Order

Payment & Billing



About My Order


Can I send my order to a P.O. Box address?

We cannot deliver to P.O. Box addresses except military addresses (APO/FPO).

How long does it take my order to arrive?

Most orders are shipped within two business days. Some items will take longer to ship, and this will always be noted on the item's page. You will receive an e-mail with a tracking number the morning after your package ships. Please visit our Shipping page for details on our shipping rates and policies.

What qualifies as a "business day?"

Our business days are Monday through Friday, excluding US holidays. Shipments are not delivered on Saturday or Sunday.

Although I selected 2-day or next day shipping, I didn't receive my package on Saturday or Sunday as I expected. Why?

Shipments are not delivered on Saturday or Sunday. We do our best to ship all in stock orders placed by 1pm Eastern Time (ET) the same day we receive them. However, we ask to allow one full business day for your order to be processed by our warehouse. Also, please note that our carriers deliver on business days, Monday through Friday, not including US holidays, Saturday or Sunday. Please take this into consideration when placing your order.

How can I ensure my order arrives by December 25, 2025?

Due to occasional delays across all major shipping carriers, we cannot guarantee delivery before December 25th regardless of when orders are placed. We apologize in advance for any inconvenience this may cause. However, following the guidance below will provide the best chance for delivery before December 25th.

For orders with Standard Shipping, please order no later than December 12, 2025 at 11:59pm Pacific Time.

For orders with 2-Day Shipping (where available), please order no later than December 21, 2025 at 11:59pm Pacific Time.

Do you ship internationally?

We appreciate the business from our international customers. Please be aware that the items in your order must not be prohibited by embargo or international restrictions. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order.

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all taxes, fees and/or duties. Import fees may be billed to you by the carrier fulfilling your shipment. The listed shipping cost covers the cost of shipping only.

Please note that all sales are final, and we do not offer exchanges or refunds for international orders, including orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires. Please see our Shipping policy for more detail.

Can I cancel or make changes to the items in my order?

Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or pre-order status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse. Please contact us to request the cancellation of a backorder or pre-order item.

Can I exchange an item for another item?

We want you to enjoy your purchase from the Wicked The Musical Store. If you are unhappy with your item or its size, please email us at service@wickedthemusicalstore.com. We will be happy to exchange it for a different size of the same item, or a different item of equal or lesser value, provided that stock is available and it is within 30 days of delivery.

To protect our customers, our security procedures will not allow us to re-charge your card again for any additional amounts beyond the original order total. Therefore, if you would like to exchange your item for one which is more expensive, please contact us at to arrange payment.

Unfortunately, we are not able to offer exchanges or refunds for international orders. Please note that all sales are final, and we are not able to issue refunds.

What if an item is out of stock or the shipping address is incorrect?

If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, If we do not hear back from you within 15 business days, we will cancel your order.

My merchandise was damaged when I received it, what do I do?

Defective or damaged items may be exchanged for identical items only, and must be returned within 30 days of the invoice date. Please contact us at service@wickedthemusicalstore.com to report a defective or damaged item. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.

How can I contact you?

Please use the Contact Us form on this website. Or, you can e-mail us directly at service@wickedthemusicalstore.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

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Payment & Billing


How secure is my order?

We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.

May I order by phone?

No, we do not accept phone orders.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express, and Discover. Money orders, personal checks or company checks NOT accepted.

When will my credit card be charged?

You are charged when you place your order or pre-order. Regarding pre-orders, you may cancel your pre-order prior to shipment of the product for a refund. We charge pre-orders when the pre-order is placed to avoid two common problems: 1) the initial credit card for the purchase expires before the product ships, and/or 2) the credit card is closed between the time the pre-order is placed and the time the pre-order ships.

I don't have a credit card. Can I order by mail with a money order?

We apologize, but we don't accept money orders, personal checks, or company checks.

What currency are the prices in wickedthemusicalstore.com?

The prices displayed in the store are in US dollars. If you would like to know the conversion of the prices into other currencies, we suggest an online resource like www.xe.com for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. The exchange rate is determined by your credit card company at the time the order is authorized.

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Still Stumped?


If we still haven't answered your wickedthemusicalstore.com question here, please contact us and we'll reply as quickly as possible. Please use the Contact Us form on this website. Or, you can e-mail us directly at service@wickedthemusicalstore.com. Please include your full name, e-mail address, and your order number (if applicable). We are happy to help!

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